Orders & General Shopping

1. Do I need an account to shop on Luxe Archive?
No, you can browse and place orders without creating an account.

2. How do I know if the product I’m buying is authentic?
All products at Luxe Archive are carefully sourced and reviewed. We provide accurate material details and real product images so you know exactly what you’re purchasing.

3. Can I modify my order after placing it?
If your order hasn’t shipped yet, contact us immediately to update details (address, phone number, or product changes). Once shipped, modifications are no longer possible.

4. Can I cancel my order?
Yes, orders can be canceled before they are shipped. After shipping, cancellations are not possible, and you will need to follow our Return Policy.

Shipping

5. How fast do you ship orders?
Orders are processed within 1–2 business days. If placed before 5 PM (EST), processing may begin the same day. Transit time is usually 6 – 9 business days. Delivery typically takes 7–11 business days in total.

6. Which shipping carriers do you use?
We work with trusted carriers such as USPS, UPS, and FedEx depending on your location and order.

7. Do you ship outside the United States?
Currently, we ship within the United States only. Any future international shipping updates will be announced on our website.

8. How do I track my order?
Once your order is shipped, you will receive a tracking email. You can also track your order through your account or directly via the carrier’s website.

9. Do you offer free shipping?
We occasionally offer free shipping promotions within the United States. If available, these offers will be clearly displayed on product pages or at checkout.

10. What if I entered incorrect shipping details?
Contact us immediately. If your order hasn’t shipped, we can update it. If already shipped, the package may need to be returned before reshipping (additional charges may apply).

11. What if my package is delayed, lost, or damaged?

• Delayed: We will assist in tracking your shipment.
• Lost: We will investigate and provide a replacement or refund.
• Damaged: Please send photos within 48 hours for a replacement or refund.

Returns & Exchanges

12. How long do I have to return or exchange an item?
You have 14 days after receiving your order to request a return or exchange. Items must be unused, undamaged, and in original packaging with tags.

13. Is a return label included?
A return label may be included for convenience, but managing the return shipment remains the customer’s responsibility.

14. Who pays for return shipping?

• If it’s our error → We cover return shipping
• If it’s customer preference → Customer covers return shipping

15. Do you accept exchanges?
Yes:

• Defective/Damaged items: Free exchange
• Non-defective items: Exchange allowed within 14 days (shipping fees may apply)

16. Can I return or exchange sale items?
No, sale or clearance items are non-returnable and non-exchangeable unless stated otherwise.

Refunds

17. How long does a refund take?
Refunds are processed within 5 business days after inspection.

18. Do you refund shipping costs?

• Our error → Full refund including shipping
• Customer preference → Product cost only (shipping non-refundable)

19. Can I get a partial refund?
Yes, if items are returned late, damaged, or missing packaging, a partial refund may be issued with prior notice.

20. What if I don’t receive a refund confirmation email?
Check your spam folder. If not received within 24 hours, contact us.

Payments

21. What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express, UnionPay) and Google Pay.

22. Why is my payment failing?

• Check card details
• Contact your bank
• Try another method
  If issues persist, contact support.

23. What if I see multiple charges?
Temporary holds may appear as duplicates but usually clear automatically. If charged twice, we will refund the duplicate.

Privacy & Transparency

24. How do you use my personal data?
Your data is used only for order processing, customer support, and improving services. We do not sell your data.

25. Are there hidden fees?
No. All pricing is transparent with no hidden charges.

26. Can product prices change after I order?
No. Once your order is confirmed, the price is locked.

Product Information & Care

27. Are product colors accurate?
We use real product images, but slight variations may occur due to lighting or screen differences.

28. How do I care for my handbag?
Avoid direct sunlight, keep away from sharp objects, and clean with a soft dry cloth.

29. What materials are used in your products?
Each product description clearly states the materials used, ensuring full transparency.

Support

30. What if I didn’t receive my order confirmation?
Check your spam folder. If not received within 24 hours, contact us.

31. Can I send an order as a gift?
Yes, you can ship directly to another address. Ensure all details are correct. But we don’t offer gift wrapping.

32. How can I contact customer support?

Business Name: Luxe Archive
Business Mail: support@luxearchive.store
Business Phone: +1 (406) 606-3259
Business Hours: Monday to Friday (9 AM – 5 PM) Eastern Standard Time (New York)
Business Address: 110 N 9th St, Miles City, Montana 59301, United States