Shipping Policy

At Luxe Archive, we want every customer to enjoy a smooth and reliable delivery experience. This Shipping Policy explains how we process, ship, and deliver your orders, as well as how we handle any issues that may arise. Our goal is to ensure your handbags reach you quickly, safely, and without confusion.

1. Where We Ship

We currently ship to all locations within the United States.

At this time, we do not offer international shipping. If we expand to international shipping in the future, we will announce it clearly on our website.

2. Shipping Methods & Timelines

  • Handling Time: 1–2 business days (orders fulfilled Monday to Friday)
  • Transit Time: 6–9 business days (shipments Monday to Friday)
  • Total Delivery Time: 7–11 business days from order placement to delivery
  • Cut-off Time: Orders placed after 5:00 PM Eastern Standard Time (New York) are processed the next business day 

Note: Delivery times may be affected by factors outside our control, such as severe weather, carrier delays, or seasonal peaks. In such cases, we will provide updates promptly.

3. Shipping Costs

We make shopping effortless with free shipping on every order, with no hidden fees or minimum spend.

Occasionally, promotional free shipping may be offered within the U.S., clearly displayed on product pages or at checkout. If no promotion is active, standard shipping rates will apply as shown at checkout.

4. Order Tracking

Once your order has shipped, you will receive an email confirmation with a tracking link, so you can monitor your package until it reaches your delivery address. You can also track your order via our Track Order page.

5. Address & Contact Details

Accurate shipping information is essential for successful delivery.

  • Double-check your shipping address and phone number at checkout.
  • If you notice an error, contact us before the order ships. Once in transit, we cannot change the address.
  • Packages returned due to incorrect addresses or missed deliveries may incur additional reshipping charges.

6. Possible Shipping Issues & Solutions

Delays Caused by Luxe Archive:

  • We notify you immediately and prioritize your shipment.
  • Compensation may include shipping fee refunds or discounts on future purchases.

Delays Caused by Carrier:

  • We actively monitor shipments and assist with tracking updates or claims if necessary.

Wrong Address Provided by Customer:

  • Orders cannot be recalled once shipped.
  • Returned packages can be reshipped with additional shipping costs.

Damaged Packages:

  • Take clear photos and contact us immediately.
  • We will issue a replacement or process a refund after verification.

Lost or Stolen Packages:

  • Check with neighbors or your local carrier first.
  • If still missing, contact us. We will investigate and assist with replacements or claims.

7. Customer Responsibilities

To ensure smooth delivery, customers are expected to:

  • Provide complete and accurate shipping details
  • Place orders before 5:00 PM EST for same-day processing
  • Be available to receive the package or arrange for someone to accept it
  • Report delivery issues (damage, delay, wrong item) within 48 hours

8. Our Commitment to Transparency

  • Shipping costs, timelines, and policies are explained clearly
  • Customers are notified immediately of any changes or delays
  • All shipping-related issues are treated fairly and promptly

9. Contact Us for Shipping Support

For questions about your order status, shipping delays, or address corrections, reach out to us:

Business Name: Luxe Archive
Business mail: support@luxearchive.store
Business Phone: +1 (406) 606-3259
Business Hours: Monday to Friday (9 AM – 5 PM) Eastern Standard Time (New York)
Business Address: 110 N 9th St, Miles City, Montana 59301, United States

Closing Note

At Luxe Archive, we understand that delivery is a key part of your shopping experience. From the moment you place your order to the moment your handbag arrives at your door, we are committed to providing reliability, transparency, and peace of mind.