Payment Policy

At Luxe Archive, we aim to make your payment experience as smooth and secure as your shopping journey. This Payment Policy outlines the methods we accept, how we protect your information, and what to do if you encounter any issues during checkout.

1. Accepted Payment Methods

We accept all major and secure payment options:

  • Credit & Debit Cards (Visa, MasterCard, American Express, UnionPay)
  • Google Pay

All available payment methods will be clearly displayed at checkout.

Note: We do not offer cash on delivery (COD) at this time.

2. Currency

All prices on our website are listed in U.S. Dollars (USD).

If you are using an international card, your bank may apply currency conversion rates or additional fees. These charges are set by your bank and are outside our control.

3. Secure Payment Processing

We use trusted and encrypted payment gateways to ensure your data is protected at all times.

  • Your full card details are never stored on our servers
  • All transactions are processed securely in real time
  • You will receive immediate confirmation once your payment is approved

4. Payment Confirmation

After a successful payment, you will receive an order confirmation email with all relevant details.

If you do not receive this email within a few minutes:

  • Check your spam/junk folder
  • Contact our support team for assistance

5. Failed Payments

If your payment does not go through, try the following:

  • Double-check your card details (number, expiry date, CVV, billing address)
  • Contact your bank (they may block transactions for security reasons)
  • Try an alternative card or payment method

If the issue persists, reach out to us, we’ll help resolve it.

6. Double Charges or Pending Payments

If you notice multiple charges, it is often due to temporary authorization holds by your bank. These usually disappear within a few days.

If you believe you have been charged twice, contact us with the details, and we will investigate and process a refund if necessary.

7. Payment Gateway Issues

Our store only displays payment methods supported by our system.

If your card is supported but still fails:

  • It may be due to bank restrictions or insufficient funds
  • Contacting your bank usually resolves the issue

If problems continue, contact us and we’ll assist from our side.

8. Security & Fraud Prevention

To protect our customers, some transactions may be flagged for verification.

If this happens, we may contact you via email or phone to confirm your order before processing it.

9. Transparency on Fees

We do not charge any hidden fees.

Any additional charges (such as currency conversion fees) are applied by your bank or card provider, not by Luxe Archive.

10. Need Payment Help?

If you experience any payment-related issues, failed transactions, duplicate charges, or delays, our support team is here to assist you.

Business Name: Luxe Archive
Business Mail: support@luxearchive.store
Business Phone: +1 (406) 606-3259
Business Hours: Monday to Friday (9 AM – 5 PM) Eastern Standard Time (New York)
Business Address: 110 N 9th St, Miles City, Montana 59301, United States